Deliveries & Returns
We deliver goods all over the world. The delivery cost depends on the destination country and the details are listed below.
We use only Registered Post in Ireland and abroad to ensure the delivery will safely reach you.
The products are packaged and shipped within 1 working day in average, from the day the payment is received by us. However, in some circumstances, the process may take a bit longer but should never exceed 3 weeks. You will receive a separate email when the goods are despatched by us. We will also contact you if there will be any issues in completing your order.
We have clearly laid out policies to protect your consumer rights as well as a comprehensive and easy to understand return and refund policy.
|Delivery Area||Delivery Cost|
|All other countries||15.00 eur|
Every single product purchased in Gems Gallery is package in a beautiful jewellery box.
If for any reason you are not satisfied with your purchase, you are entitled to return it within 7 working days from the day you have received your goods.
Please ensure to return the products in exactly the same state as you received them, including packaging and tags attached. Your statutory rights are not affected.
For hygiene reasons, we do not accept returns of earings (or any other piercing items).
How do I return an item?
To return any item, you should contact us in advance. We will provide you with the return address, where you should send the goods. We are not responsible for goods that were sent to the wrong address or sent without prior contact with us.
Once we have received your package, we will contact you (email or phone) to confirm that fact. Depending on your payment method, funds will either be returned directly to your bank account or to your credit/debit card (as a refund). Please note that we will not keep your bank account number beyond the point of a refund transfer.
It may take up to 7 days for the money to be visible on your account/card statement.